SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a beautiful wig! Hair is as smooth as the picture, and there are some additional benefits! The length is real. There is no shedding and no unpleasant smell.
I love the hair, i have no troubles with the hair. the hair is beautiful.Very pleased.....hair is very soft. it was worth the money
The hair is nice and soft feels good true to length got a beautiful wig made out of it will be ordering again
I really like the hair it's very beautiful and the quality is good too.It looks so natural.Thanks , I would definitely recommend this hair!
The hair is very nice and good quality. I was able to bleach the knots well and make a wig with it. I got the hair within 4 days. I'm looking forward to buying from here again!
Love this hair. Very soft. True to length. Easy to customize. Definitely will be purchasing more wigs from this vendor. They were so nice, answered my questions and was in contact to see if and when I received the hair.
When the hair arrived it was super soft! and it had no smell. Also, I checked the length and measured it and it's true to length. Very good hair And fast shipping
I love the price! Fast shipping when my clients need frontals right away. Hair is quality is decent for the price. The hair could be thicker and you definitely need to bleach knots and pluck for a natural look.
Soft hair and true to length! So beautiful. Will definitely order again and again. Seller was amazing and helped me so much during order. Very happy with my hair.
product was as advertised, good quality and no smell. also store was good with communication and updating me until i received the hair, which was way earlier than i expected it to arrive. overall, good experience, i recommend
Let me say how fast this hair came! The vendor communicated very well! Also the hair is the right length and very soft!! I will be ordering again!!
Hair is PERFECT!!! I was a lil worried when I got it about the length wasn’t long enough but once curls dropped this 24 inch gave Exactyl what it was suppose to give ! I dyed it and it took well to color ! I will be ordering again!! Package also came very quickly
It came on time full and I had to wash it smelled weird other then that I love it
I love this hair! I got the 5x5 closure straight wig and it is very silky! The 30 inch is very long which I love! My hair came in three days so it came very fast!
I like this wig! This is my first time wearing a wig. I am very excited about wearing it. I bleached it and unplugged it. The hair is also very soft and beautiful. Go buy it! ! Arrive in 4days
Absolutely love it but 150% density is a little thin i definitely recommend 180%. Oh and the shipping was FAST which was great bc i NEEDED the hair.
The hair came fast and good communication with the store. I ordered 32 inch the hair doesn’t have any smell I will definitely order again.
28/07/21—-5 star so that you can see this review. This is 1star from me. This people make you believe that you’re wrong and that’s how the hair is supposed to be. I have wigs and I’m not a novice when it comes to wigs. Even though you talk with them before ordering and explain your order they still didn’t listen and gave me rubbish thin hair. I had to give someone the wig I couldn’t wear it. I just can’t deal with returning and AliExpress bs. Buy your wigs on legit website like unicehair, isee, and check yt reviews well. I buy from them…just wanted to try other company but I was dissatisfied. They also steal pictures of other wig companies and post it. Don’t trust them!
I haven’t worn it just yet. I got 32" and I am 5ft 2in — received it in 4-5 days. No smell , very soft , little to no shedding. It seems to be a bit layered or the frontal isn’t 32". It does come with baby hairs but it could use some more plucking. Will need to bleach knots. The lace is a bit tan. Overall good wig a lot of lace provided ! It came with extra clips and elastic band.
Yes I love the hair it’s so soft it’s exactly the picture and the video and it came fast