SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. Beautiful design and crisp colors. Seems a little fragile, i hope it last long. Very happy with the purchase. I would buy again. A little tricky at the first time. Not as a "normal" keyboard, but it worth. Came pre charged, both mouse and keyboard. Very well packaged. The box of the mouse a little crushed. The coin in the pictures is for reference. Thank you very much.
Very thin clave, there is no coating on the back side, the table is very slippery, you need kolkhoz, it works perfectly, the backlight is quite pleasant, the color color, The mouse is cool, the cover is soft, but low, you need to get used, I have X7, it was a little uncomfortable because of the height and there is no click,,, The parcel came quickly, took it to the dentist.
The wife is very pleased with this surprise, for her work this is an indispensable thing. Shop, store and recommend. Keyboard and mouse are just class!
Very fast delivery brought home
Delivery to Moscow in 15 days. Track tracked. Packed in cellophane with air layer and individually. The product corresponds to the description, made qualitatively, everything works and is configured. Thank you store!
Purchased day 24/08/2021 arrived today in Mexico 10/09/2021 delivered to my home in perfect condition, very good packing, seems everything works perfectly, voi to put another comment later to see how the keyboard and mouse behaves. PS. The keyboard brings the ñ
Shvidka delivery. I'll give you a description. I'm selling it. Recommend.
Delivery less than a week, plus courier is included in the price. Keyboard: I had to turn it off several times, turn it on to find it. Mouse: immediately, you can connect to a computer Mouse: not very smooth, even despite the settings in the tablet, you need to get used to Clava: everything is good, the backlight is turned off, it works easily, it is convenient to print, even after a while it does not turn off itself For such a appreciate is perfect, so everything glows. Wires for charging in the kit, but short. I do not know yet, and how much they charge and how much is enough.
Very good money, simple and practical. Came well packed, took longer than expected due to service delivery in my country.