SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its so cool, I love how it lights up even the room light is on. Worth buying
The product looks very good quality and I arrive very fast recommended
The clock is simple. It's really hard to set up.
she's very good and very vibrant, it took a while to understand but i eventually got it thanks to the instructions
In Moscow came in less than two weeks, the store sent the goods quickly. The temperature shows, the alarm clock is set, but I only need time, so I turned it off. Cool watches, especially for their price, I really liked
Damaged box but that's nothing as long as the product is not damaged it's perfect, the shipment has been long... Too bad no instructions in French but we understand quickly after translation. I recommend
Arrived on schedule on good product
Great Clock, came in about 2 weeks. The instruction has not yet studied (in English and Chinese). As understood, you can adjust the alarm clock and temperature. You can put on the table or hang. Work from USB wire, but there is a connector for the battery-tablet.
i love this! looks so good and came pretty quickly! and some say it was hard to put the time… but i thought it was easy, you just follow the instructions. love this so much!
Really good, works just fine, Long wire, I really suggest getting it, adds cuteness to your room and it is really bright, really good, totally worth it, took a long time to be delivered but it’s ok
Easy to set up. Looks great in my room, and now I don’t have to open my phone to know what time it is anymore!
Looks good, very lightweight. You can mount on the wall or have it on the desk. The stand can be taken off. Good brightness and size. There’s a dimming mode after a certain time of the day. Easy to assemble and setup. Super aesthetic!
beautiful and faster
All right, as described, has arrived before schedule, very happy, I recommend.
Very nice quality except I can’t figure out how to change the time?
Packing is just perfect, even the box did not suffer!!! Quality is also super. I have not set up yet, but they work! Thank you!
exactly as described! very cute, only thing is the instructions are a bit confusing so i’ll have to fiddle with it to get it to set the correct time date and temperature. beautiful blue/white light that comes with a dim setting! just what i need
Came in a month. Is a little smaller than the spodziewałam but it is even better. Is multi-functional and stylish I love it
Good watches, long ago they wanted. In St. Petersburg would give twice as much for them! Work both from USB and from the battery.