SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good, no smell and no thread. On the head sits well, does not press and does not fly. We have to try it on the case. The price for such a thing is excellent if it works. Delivered quickly, track tracked, thank you!
Shipping 26days! Happy with my order looks nice is really soft didnt try yet recommend
Exact to description, material and beautiful color, well packed, very happy with this purchase.
The product arrived well packed, but still not used!
Goods exactly as the picture. Recommend salesman
Wsh my lives is good and c cheap I advise you lpb <3
The product is the same as the one shown in the publication. It is good size, the material feels soft and good quality and the color is nice. I have short hair (on my shoulders) and I was afraid that I would become very big but it was perfect, I like it very much that I can adjust with the elastic band. I recommend it :)
Exactly what I wanted. Sits well thanks to the adjustable strap and is double-layered. Perfect. Again and again Can be used on both sides
Satin hat inside and outside. Best I bought since
It came pretty fast! I liked the fabric the color and the same as the very nice photo.
It's very nice, very pretty color. I've been using for a bit now and when I wake up, my hair is not tangled as it used to be. and you can adjust it as well, so it never falls when I'm asleep.
Delivery 3 weeks Ukr mail corresponds to the description
Very good quality super big thick hair long everything goes I have the hair medium long thick and no worry adjustable fast delivery
Very good quality, you can make it on your size, very practical
Nice hat. The size is large, suitable for heads with curlers. Delivery mega-fast, (to Moscow) 12 days from the date of payment. Thank you.
Good quality, adjustable and reversible. Works for big hair with volume
Fast delivery in 2 weeks by new mail to Kiev. A cap of excellent quality. The volume is enough for a dense dig of hair. Took to save curls. Then I will add how it is in operation.