SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mat is cool, I read all the reviews-they were all excellent and I agree. In the work did not try, then I'll add. Recommend!
The delivery is a little longer. The mat came in a rolled state. The quality is good, large in size. Until they tried, looks good.
Thank you very much!!! Everything was packed well, nothing crumpled, track tracked, shipping on the same day payment, delivery 2 weeks!!! I recommend the store to everyone! I took it for rolling the dough, let's see how it will be in the work of the month in 2-3!!! And the store is excellent!!!
A good mat, the pole is not forged, it's easy to move, the fabric is soft
Mat rubber ale Duge thin. In return I think the normal of the vicorestane
Nice mat. I already have the second one. The first one cut a little. I do everything on it, from the roll of mastic, to the caramel vase. Came neatly twisted, in a bag, along with the rest of the parcels to the new mail. In about 25 days
Delivery is less than a month in the ukrmail department. Mat super. Packed was very good.
Ordered 29.03.2021-came 20.04.2021 to Ukraine by a new post of the national parcel. I expected that there would be a little more. Came 59 by 39 cm, stated was 60 by 40, this is the size from the edge to the edge. Normal goods, came relatively quickly. Silicone thin
The mat turned out to be small (take a large size at once). And so... Actually, such a, Ka yay photo-everything corresponds. I will try what in cooking and complement the review
Mat class, shvidka delivery, the smell of a night is not present, everything is super
The parcel came very quickly all corresponds to the description. Thank you!!!
The goods went for less than a month. I got there in perfect condition. It hits rubber. Tiny rug. And all as in the picture. Thank you!
Delivery 27 days, the goods correspond to the description 40/60 The most ideal option, on the table is fixed clearly. Suggest good goods
An excellent large mat, a celicon but unusual before this was just a celicon thick, and it's thin and judging by the structure took a dense cloth and soaked it. Of the pluses is very thin, that is, takes up a minimum of space in the rolled state and is easy despite its size. the markup is clear.
It looks good. The mat is very soft, there are two measuring tables. Rather thin, but in the reviews write that it does not deform when heated, I really hope. I went quite quickly, in the area of the month, packed well. I recommend the store and the goods.
The goods came quickly. Packed well. Quality is good. Seller recommend.
Very fast delivery-2 weeks. Description matches