SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, delivered within 12 days. All 100%, recommend
I am very happy with my purchase! The product really came as the description and photos. Led 14 days to reach RJ (capital) and was not taxed. The store said the product in $27 The drone is excellent, quality awesome. The DJI not flaw! Is the first time in Ali Express, and could not have done acquisition better than this. Can buy without fear guys, reliable and helpful.
Super recommend the store! Arrived in 15 days and not taxed! Original product, sealed. The best price on AliExpress!
Am abismado with the speed of delivery, made the request FIA 27/08 and received 04/09 Not expected in just a week, sensational! The product came well packed, all original, perfect!
Great product (top quality) Not taxed Top store 1000000% Arrived in 14 days Indicate
Original product, came to me in 19 days, not taxed, store recommend to everyone.
Excellent product quality, original quality camera exceeded expectations, not taxed, super fast, the day of purchase and delivery gave Nemos 25 days (Rio Grande do Sul), can buy without fear, even already will buy some accessories for drone
Very good yet tested but apparently is not right. Great service the store sent super fast is not taxed surely will buy again so testing back here to confirm only have to thank the seller note 10
Very good, have fast response, brings confidence, already made some 4 flights with it, hope it lasts for a long time.
Seller correct complied with the combined score thousand recommend the store and the store delivery in 5 days after so in my home 23 days because of office
Great store posted super fast Arrived in 11 days in Guarulhos SP
everything is ok. nice store and nice product. thanks.
Top product, sending up my address was 13 days very fast, the good that I was not taxed, asked for vendendor represents less than $50 in note.
Perfect Great drone for beginners .. Am impressed with the quality of product.. Congratulations
Posting 17/06 and received in 30/06 without fee with all sealed and well packed! The store was absolutely efficient and reliable, congratulations!
Arrived in 23 days, sealed packaging, all in perfect condition. Bought the option drone more control, cool to buy the accessories all detach here by AliExpress as you need. For example bought the bag spare for now.