SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quickly, great product, very attentive to shipping and packaging!
Everything is like pictures. Fast shipping. Very happy))
The picture is very beautiful, or rather its image! I liked it, though I had to buy the frame myself, separately, but nothing. I liked it, I recommend the store)
Such great quality! The picture isn't paper but a canvas material that doesn't tear easily. Feels and looks super luxurious. I'm beyond happy with the items. Arrived in the expected time frame so just in time delivery. Packaging was good too.
Excellent quality. Size as described. He arrived in less than a week. Best impossible experience!
I love them, very good impression on a canvas. It comes in a plastic tube that takes good care of the product
Love this. Printed on lovely quality material like paper
Corresponding 100% image. Excellent print quality.
Packaged well, good quality prints. Happy with my order
Delivery 13 days to UK. The print is slightly different then the original one but still very nice.
I really like these paintings! They're identical to the picture! I recommend
I'm very happy with this sheet. I thought it would be a more paper-like material but it's like a canvas so nothing moves inside the frame. Delivery in less than 2 weeks. 10/10
the products were really nice, the texture was beautiful, they added a wonderful touch to my room, it was wrapped nicely, and the delivary was so fast.
I loved the painting, good material is like a kind of fabric, the drawing made perfectly. Wine with another gift, very well packaged I recommend %
Good poster, good. To St. Petersburg on the Mail went 15 days. There is a retreat for the frame, delivered in a special tube, so that nothing is damaged. Thank you!
Genuine fantastic quality for this price. Also very fast delivery!