SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair is pretty and really soft, delivery was fast aswell and the store was very helpful.
LOVE my very beautiful wig! It came incredibly quick.
I Lovee This wig! The lace melted perfectly & and it gave what it was supposed to give! The hair is very soft, no smell & the shipping came really fast too (about 4 days). I will definitely be ordering from this company again and trying color next.
Hair is really nice, no shedding and does not tangle! Holds curl! Looks great and natural. Will buy again. Arrived in about a week
The hair arrived quickly! It was no smell to it. Once it was installed it looked absolutely beautiful in my daughter's hair. The hair has sheen and sheds very little. We will definitely be purchasing hair from this supplier again.
Hair is so soft and delivery was fast! I like this wig. Im a satisfied customer!
this is some really good hair i love it! the company was very nice when it comes to me asking about the shipping. its soft and very cuteeeee!! very easy to maintain .
OMG!!!!!!this is the best wig Ive ordered on AliExpress. Its my first time customizing a wig myself and the process went pretty smooth. The knots bleach well,I got a 26inch 150 density and have had 0 tangles and minimalto none shedding, my curls have held up well. Definitely worth the money .
This hair was amazing. I absolutely love this wig. I feel like this is the best wig I've had yet. It's so soft, barely tangles, and the curls are easy to maintain.
thank you, excellent goods, excellent packing, ship fast, good communication, recommended, AAA+++. The goods as described.
I dyed the Wig & Well it both ways the color took well in this wig & I love this wig store had great communication
Good quality, it's s actually what the description says. took a long time to come but it was worth it. I got 22 inch and wasn't what I expect so I be getting a 30 inch.
Ok, this unit is absolutely worth it! Great for the price point. I was so nervous about buying a 130% since I’m used to 250%; but this unit exceeded expectations when it came to density ( at the base) ,overall fullness and quality . The cons: layered a bit much, so the end is thinner than I would hope, but the base is very dense wallowed me to cut bangs; a few short pieces ( solved with a wax stick) and took 3 + weeks to receive. You just have to order ahead of time. I’m so glad I didn’t cancel the shipment. Pros: curls easily and holds the curls, lightweight, no strong odors, really pretty. I’ve been getting some questionable hair in the past year from other vendors, so it’s a nice to have something I’m happy with right out of the gait. No shedding btw. I’ve only started using it today, so hopefully the quality maintains. I would definitely buy it again. Btw, the darker color is the actual color, the sun light made the last pic appear lighter.
Very happy, haven't wear it yet but it's good. Hair is nice & soft shipping took about two half weeks I'll update when I install it
The communication with the vendor was very good quick response and was very helpful with my tracking information. The wig is very nice it doesn’t have a bad smell to it the only kind of complaint I would have it’s not as full as I’ll I hoped it was but other than that I have no complaints.
I would strongly recommend getting this hair. It's really soft, minimal to no shedding, it takes heat and bleaching very well. It has enough lace. It a decent price for the length as well. Oh, and on top of that it ships real fast.
I love it, came in time as well with Fedex
Very soft out the box comes preplucked , no smell, very thick and true to length . I definitely recommend and would but again . Btw just got it today and installed myself .
Everything was well packaged and some extra gifts were also included.thank you