SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Thermo cap came quickly, for 10, days, the mail came SMS, which is very convenient, the goods are quality all works
It works rubber a little to plastic but it works perfectly
Sewn normally but the switch is like a young one, with some scratches, heating while on Tried
Usual Thermo hat. Works. I did not communicate with the store. Delivery within one month
A good thermal cap, took on the stock. Everything works, the delivery is fast in the paste store.
Delivery to Vologda is less than two weeks. The goods were tracked. Put a small gift :) everything works. Thank you!
I received a thermal cap today. Great thing, everything works. Very fast delivery, 10 days to Kazan. The size is adjustable. Thank you very much to the store. To buy recommend
Thermo-cap is good, there is a small smell when turned on. I reached the Primorsky territory in a month.
The parcel came quickly in integrity and safety, in work has not yet tried
It came in 15 days! The hat warms well, on the second mode is straight very hot)) I use 5 minutes on the second and then switch to the first mode) in the end I sit 10 10 for for I recommend because the masks need warm up for better effect. Used so far only 2 times, I hope will work for a long time)
A good product for your money, the inner part is dense. Two heating modes + off mode
The speed of delivery is simply Swift, the hat corresponds to the description, the store Thank you
Shipping fast. Made qualitatively, the cap is large, but adjustable on the head. Plus a gift that is always nice
Everything came, until I checked, as a gift put rubber, thank you
The hat is made very neatly, everything works. There was a smell. Two heating modes. Comfortable size. In general, I really liked it. But! Used 1 time, 15 minutes. I applied a mask on washed hair (below the ears). And until the effect did not notice) the hair did not become more smooth. Same as just after the mask without warming up. I'll still experiment. I'll try to put oil on the roots, probably, the oil will be better fed.
Came quickly enough to MSC. The smell was strong, left on the balcony for a few days, the smell became quieter, and after the first application it disappeared. The inner part can be unfastened and washed separately if necessary. The wire is short, but I adjusted. All kinds of masks and other care, really, work with a hat at times better! K To whom the hat on the ears slides, well, pull up the rope as convenient)) I recommend it! The price is great! Delivery fast!
The hat is large, heats, there is a smell. No damage. The tightening (size regulator) is also there. I'll use... I wonder how much will work. So far, everything works.