SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dazzle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dazzlewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really nice, it does feel cheap and it also came with a smell but nothing bad enough to rate it under 5. Did not need to communicate with the store.
Product is as described. Shipping was quicker than expected. Be careful when pulling the vine apart though as the leaves can rip off easily
Second time I buy! And I love them!! They look so cute! And this time they only took 1 week to reach chillan! Thank you so much! (Last time it took 2 weeks)
Very pretty and good quality very interesting as a decorative element
Strong odor unpacking but once aired it's good! Don't lose those leaves.
Very nice effect she easily found her delivery place in time.
The Garland perfectly matches the image however some sheet remains very folded because of the packaging/! attention for those who would be interested a Garland made barely half a wall for me :(
Smaller than what I thought but still :)
Beautiful but smells a little bad unfortunately
Received after a month it's a little long but I received before the event so very good!
Lians are very cool) came for 30 days to Ukraine. Leaves did not fall off (to the touch pleasant). A little smell, but it quickly disappeared)!✌Recommend
it is a very good product for the price. smelled kinda funny but the smell goes away. exact length as described. came just on time, good service. leaves are like cloth and the vine is plastic.
Long delivery, and small smell on arrival but it leaves quickly
Zamówiłam 5 PCs and all have reached. Material a little lost yarn leaf but for this price I am satisfied with the product.
Love them haven’t finished yet , but the come out so far is Great!! Thk you store
Slow delivery but well received and I like
The Garland is great, it is big enough it is great. The smell is a little weird but it does not stab the room what so we do not care a little short I love it happened in casi a month
Very beautiful even if at first there was a bad smell
I bought 4, they are really good. It was tangled at first but it's okay . just as pictured !